Job Description

Customer Service Representative, Work from Home

The Customer Service team assists insureds, individuals, service providers, and adjusters with claim payments processed by One Inc. To do well in this role, you need to be a people-person who is detail oriented and has a strong interest in exceeding expectations.

Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels (i.e., phone, email, chat, etc.).
• Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
• Knowledgeable in our products and services
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional support.

Requirements:

• High school diploma or equivalent
• At least 18 years of age
• Customer orientation and ability to adapt/respond to different types of characters
• Previous contact center experience
• Excellent communication and presentation skills
• 2 years of recent financial experience
• Familiarity with CRM systems and practices
• Ability to contribute in a fast paced, team-oriented environment
• Aptitude to multi-task and adjust quickly to change in a busy financial service center

Benefits:

• 401(k)
• Dental insurance
• Referral program
• Paid time off
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

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