Pharmacy Support Call Center RepresentativeAs the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.Role Purpose:Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.Job Responsibilities:Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support CenterQuickly assess the user's issue and provides first level support for problem resolutionDocument information specific to the resolution and escalate unresolved issues expeditiously to the appropriate areaRecognize operational challenges and suggest recommendations to management, as necessaryAbility to work 40 hours per week (shifts: 8:00 am – 5:00 pm EST or, 9:00 am - 6:00 pm EST or, 10:00 am - 7:00 pm EST or, 11:00 am – 8:00 pm EST) under moderate supervisionMinimum Education & Experience:High School Diploma or equivalentPharmacy Technician experience requiredHIPAA certifiedCall center experience required (3+ years preferred)Experience in medical claim processing is a plusBi-lingual (English/Spanish) is a plusMUST currently be working on a PSS contracted role with IQVIAIQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.
...Midwest for 1-2x weekly onsite presenceAbout the OpportunityOur client is a global manufacturing organization seeking a Senior Demand Planner to lead forecasting and demand planning activities across a large, complex North American business unit. This role will drive...
...Wants to be a Millionaire Awesome Team and Docs who put their patients first. Just need Hyg help. Booking out 1 full year. Title Rock star Hygienist Job Description Normal Hyg. duties Salary Range full-time $45 - $55 per hour - Competitive salary based on...
Were looking for an experienced Senior or PrincipalTransport Planner to join our established Northampton team and play a leading role in our continued growth. This is a great opportunity to guide a talented group of transport planners and shape strategy across a wide range...
...Description The Sampler Sales Executive plays a key role in presenting HGV ownership products and programs to guests and potential owners driving revenue growth while maintaining the highest standards of professionalism and ethical conduct. We offer a comprehensive...
...Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Radiation Safety Officer Type: Contract Compensation: $65$75 per task Location: Remote Role Responsibilities Write challenging...